Trabajos de ama llaves camarera en Noviembre 2024

about 1 hour - Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience , Amazon Business gives organizations of all sizes access to hundreds of millions of products in a shopping experience built for businesses. The Amazon Business team is dedicated to developing solutions that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers. The Amazon Business Account Representative is responsible for both building and managing a book of business leveraging solution-selling, traditional and digital prospecting tactics, and supporting long-term strategic customer relationships following the initial prospect/onboarding and stabilization period. The primary areas of responsibility include prospecting, expert knowledge of features and products to create a personalized solution for each institution (feature adoption), and developing relationships with buying decision makers across functional areas such as Procurement, Information Technology, Finance, Facilities, and more. The Account Representative will ensure recommended solutions meet our customers' procurement needs and will recommend approaches and alternatives that fit their environment, including but not limited to contracting and competitive requirements unique to public institutions, eProcurement integration, advanced payment, and automated reconciliation processes. The candidate will work closely with customers to manage deployment and ensure that our solutions are successfully adopted. The ideal candidate will have relevant consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets. Key job responsibilities - Expands application of Client insights beyond assigned territory. Coordinates Amazon resources to meet the objectives of both the Client and Amazon. - Identifies and prioritizes new leads in assigned territory. May identify and prioritize new segment opportunities. - Develops sales plan for assigned territory. May influence sales strategy beyond assigned territory. - May contribute to sections of sales review mechanisms including WBR's and QBR's. - Strong knowledge of ecommerce business models, online marketing tactics, direct competitive marketplaces and the key value- added differentiators with Amazon's offerings. - Knowledge of the issues faced by clients on the platform and ability to identify root causes of the issues. - Ability to identify Clients with the greatest potential and identify ways to locate similar Clients. - Consistently and autonomously delivers on established sales goals. - Consistently provides accurate weekly sales forecasts and business updates. - Owns lead pipeline to ensure consistent lead quantity and quality to achieve territory goals. - Actively map Amazon products and services to clients' primary objectives. - Engages and presents to prospects and clients via phone, e-mail or web-based tools. May present to prospects and clients in-person or to a group (e.g. trade shows). - Works with mid to large size accounts. May work non-standard or more complex transactions. - Builds and maintains strong relationships with key internal operational contacts across departments. - Coordinates end-to-end communication across extended Amazon team. - Provides regular coaching and feedback to team members to help grow individual functional skills and leadership capability. Will contribute to the identification and prioritization of leads. Demonstrates and trains on evaluation criteria. - Uses client and segment wide insights to influence leader generation strategy while providing feedback to product groups., - 2+ years of inside sales experience - Knowledge of procurement and source to pay methods at small and medium businesses - Experience influencing at all levels within an organization, particularly at the executive level - Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent.
19 Noviembre 2024 - - amazon.jobs San Jose

about 1 hour \tMinimum of 1 year experience handling multiple forms of direct customer inquiries via calls, chats and/or emails. \tMust be fluent in Spanish \tMust be fluent in English \tProven ability to provide high quality customer service in a fast-changing environment by developing personalized responses for publisher questions. \tMust possess strong computer navigation skills, along with a basic understanding on how to use a website/web browser and the internet. \tMust possess strong analytical skills \tMust be able to research, replicate, categorize, and document customer issues to identify \u0026 understand their problems. \tMust have a proven ability to use data and research to inform the best course of action and/or possible resolutions \tMust have high speed internet services that comply with the below recommendation: o\tAn Octane 2.0 score of 30,000 or greater o\tNetwork latency of 150 ms or less o\tDownload speed of 3 Mbps or greater o\tAt least 8 GB of RAM, with 3 GB available for Salesforce browser tabs , Amazon's Kindle Direct Publishing (KDP) is an independent self-publishing service launched in November 2007, concurrently with the first Amazon Kindle device that allows authors of any level to engage millions of readers that shop on Amazon. The KDP Customer Support Analyst will be the front-line interface between Amazon and publishers/content providers who use the KDP's self-publishing platform to publish, market, and sell their content in Amazon's Kindle store. The KDP Customer Support Analyst will work towards ensuring all the concerns from the publishers are duly attended. Kindle Direct Publishing offers a team environment that thrives on innovation and excellence, and our staff is talented, energetic, and passionate about creating an exceptional customer experience. If you want to work for a team who delights customers, solves problems, and is the face of our company, then the KDP Customer Support Analyst role is the job for you! Key job responsibilities \tProcess and respond to email, phone, and chat contacts (often simultaneously) received from KDP website users \tDemonstrate clear and polite written and verbal communication \tMaintain a positive and professional demeanor at all times \tMeet or exceed all quality, productivity, and time management goals as set by management. \tFollow all site performance and behavior expectations as outlined by management. \tDemonstrate an appropriate sense of urgency for email response times and phone \u0026 chat service levels \tFollow company policies and processes in order to process customer requests appropriately \tUse customer service tools and software to troubleshoot, provide an accurate response, and create an exceptional customer experience \tEscalate customer issues appropriately and in a timely manner \tProactively communicate system \u0026 process issues \tProactively strive to drive improvement to the internal and external processes to enhance the customer experience \tContact appropriate teams as needed for systemic issues \tDetail oriented and process focused. Must be able to follow processes and document research \u0026 interactions in clear and concise manner. \tFlexibility to work shifts including overnight and weekends , \tBachelor's Degree \tA passion for reading. \tWillingness to challenge status quo. \tStrong attention to detail and ability to step back and look at the bigger picture. \tAbility to manage time independently, balance trade-offs, and own individual success. \tA positive, team-oriented focus..
19 Noviembre 2024 - - amazon.jobs Virtual

19 minutes - 3+ years of interacting with customers/stake holders experience - Experience problem solving over email/phone - Strong time management and task prioritization skills - Fluent in English , The objective of the Offshoring Specialist is to deliver new business growth and maximize revenue by helping launch high potential merchants that deliver competitive selection, pricing, and availability. You will help them integrate on Amazon's marketplace and contribute to their catalog, pricing and other tools, while meeting Amazon's bar for product data quality. The ideal candidate will be innovative, tech-savvy, team oriented, effective communicator, have a desire to participate in change and appreciate a dynamic environment with rapidly changing priorities. The ideal candidate is motivated, agile, with strong time management and project management skills, technical (advanced excel skills) and analytical. This opportunity requires excellent troubleshooting, problem-solving, and communication skills as well as team skills. At the core of the position is high attention to detail and delivering high quality results on time. Responsibilities: Integrate seller content to the Amazon platform using standard item creation templates, working with Business Teams across the world. Correct and enhance existing content of products that have high visibility on the Amazon website but show poor content. Work with Selling Partners or Account Managers to gather requirements and helping to build the tools and processes to increase the ease and efficiency with which sellers integrate with Amazon. Work with the Sales Onboarding Program Managers to gather knowledge in tools, process. Cooperate with account managers within the new sellers recruitment process, - Experience back office operations, escalation management and troubleshooting environments - Experience working in e-commerce / retail / supply chain / financial services business.
19 Noviembre 2024 - - amazon.jobs San Jose

37 minutes - Bachelor's degree or equivalent, or 3+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience , Amazon Business gives organizations of all sizes access to hundreds of millions of products in a shopping experience built for businesses. The Amazon Business team is dedicated to developing solutions that combines the selection, convenience, and value customers have come to know and love from Amazon, with new features and unique benefits tailored to customers. The Amazon Business Account Representative is responsible for both building and managing a book of business leveraging solution-selling, traditional and digital prospecting tactics, and supporting long-term strategic customer relationships following the initial prospect/onboarding and stabilization period. The primary areas of responsibility include prospecting, expert knowledge of features and products to create a personalized solution for each institution (feature adoption), and developing relationships with buying decision makers across functional areas such as Procurement, Information Technology, Finance, Facilities, and more. The Account Representative will ensure recommended solutions meet our customers' procurement needs and will recommend approaches and alternatives that fit their environment, including but not limited to contracting and competitive requirements unique to public institutions, eProcurement integration, advanced payment, and automated reconciliation processes. The candidate will work closely with customers to manage deployment and ensure that our solutions are successfully adopted. The ideal candidate will have relevant consultative sales experience and have a proven track record of meeting and exceeding program goals and revenue targets. Key job responsibilities - Expands application of Client insights beyond assigned territory. Coordinates Amazon resources to meet the objectives of both the Client and Amazon. - Identifies and prioritizes new leads in assigned territory. May identify and prioritize new segment opportunities. - Develops sales plan for assigned territory. May influence sales strategy beyond assigned territory. - May contribute to sections of sales review mechanisms including WBR's and QBR's. - Strong knowledge of ecommerce business models, online marketing tactics, direct competitive marketplaces and the key value- added differentiators with Amazon's offerings. - Knowledge of the issues faced by clients on the platform and ability to identify root causes of the issues. - Ability to identify Clients with the greatest potential and identify ways to locate similar Clients. - Consistently and autonomously delivers on established sales goals. - Consistently provides accurate weekly sales forecasts and business updates. - Owns lead pipeline to ensure consistent lead quantity and quality to achieve territory goals. - Actively map Amazon products and services to clients' primary objectives. - Engages and presents to prospects and clients via phone, e-mail or web-based tools. May present to prospects and clients in-person or to a group (e.g. trade shows). - Works with mid to large size accounts. May work non-standard or more complex transactions. - Builds and maintains strong relationships with key internal operational contacts across departments. - Coordinates end-to-end communication across extended Amazon team. - Provides regular coaching and feedback to team members to help grow individual functional skills and leadership capability. Will contribute to the identification and prioritization of leads. Demonstrates and trains on evaluation criteria. - Uses client and segment wide insights to influence leader generation strategy while providing feedback to product groups., - 2+ years of inside sales experience - Knowledge of procurement and source to pay methods at small and medium businesses - Experience influencing at all levels within an organization, particularly at the executive level - Experience exceeding sales targets using a consultative, solutions-focused approach or equivalent.
19 Noviembre 2024 - - amazon.jobs San Jose

Training Program Manager, AWS Support - 2+ years of program or project management experience. - Bachelor's degree or equivalent work experience. - Knowledge of Excel at an intermediate level (e.g., pivot tables \u0026 charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.). - Experience in program or project management. - Ability to communicate effectively in English, within technical and business settings. , Amazon was recently rated the #1 most reputable company in the US, #1 for innovation, and is frequently ranked at the top in Customer Service. Amazon's technology business has a history and tradition of leading the world in Web-related technologies and services. Now, with Amazon Web Services (AWS) you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud. As a member of the AWS Support team, you will be at the forefront of Cloud technologies and the full breadth of AWS services. You will be surrounded by people who are smart, passionate about cloud computing, and believe that world class support is critical to customer success. AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services such as Amazon S3 and Amazon EC2. The team is a self-standing P\u0026L with our ability to drive both Amazon Free Cash Flow and world class customer experience. We have a team of talented engineers located in multiple locations around the world, and are growing rapidly. Amazon Web Services has an opening for a Site Training Program Manager (PM) located in Costa Rica who thrives in a dynamic environment and has a solid training and development background. As a Training PM, you will be responsible for implementing and administering high quality training initiatives in technical and non-technical learning programs for AWS Support. This role focuses on training coordination, running programs, monitoring impact and success metrics, and assisting with some curriculum development, but does not typically involve delivery of training. You will play a significant role in the development of a successful and effective global support team. About the hiring team Inclusive Team Culture Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life Balance Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship \u0026 Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Key job responsibilities The primary responsibilities for a Site Training Program Manager include: Facilitate on-site training NH Training cohorts and manager their beginning to end new hire onboarding. Manage New Hire Onboarding (i.e. LMS registration, logistics, granting system permissions, etc.) Apply adult learning principles to help design and assist in developing training that best fits the needs of the audience and content (online, classroom, or blended learning methods).\t Monitor all assessment, survey, and operational data and perform ongoing needs analysis Support and drive use of our internal Knowledge Base (i.e., access control, engage SMEs) A day in the life You will work with Site/Region/Global level Program Managers, Site Leads and Operations Managers to ensure adoption, execution and iteration of training programs at your site. You'll work across regions to share best practices, analyze data to proactively identify trends and create project plans to assist engineers in their development. You'll work within our LMS to track key metrics as such attendance and completion rates. You will work with databases to track and report on operational metrics, schedule meetings, trainings and contribute to MBRs., - Knowledge of Lean principles and DMAIC methodology. - Experience in MS Access and SQL. - Experience in requirement gathering and ability to write clear and detailed requirement document..
18 Noviembre 2024 - - amazon.jobs San Jose

Finance (Business and Accounts) Manager, AWS Customer Service - Concierge 6+ years of Customer Service and/or Account Management supporting customers in multiple technology domains. Experience interpreting customer requirement priorities (e.g., Cost vs Performance, Flexibility vs Scalability), preventing duplicate efforts and excess redundancies. BS/BA degree and/or combination of related work experience plus certifications. Ability to communicate effectively in English, within technical and business settings. , As a Finance (Business and Accounts) Manager, you'll engage with a selected group of Enterprise Support Customers. You will deal with advanced customer requests while having access to Senior Concierge resources to expedite issue resolution and strategic engagement, providing Subject Matter Expert level training, escalation support and deep dive analysis. You will address their most impactful billing and account issues by driving scalable and long-term solutions for their successful financial cloud journey. You will also own the Accounts \u0026 Billing strategy for your customers from end to end, demonstrating the highest level of Ownership to work backwards from the customers' needs and execute their vision. In addition, you will facilitate cross functional stakeholder meetings with AWS Enterprise teams including Technical Account Managers, Sales and Solution Architects. You will use your expertise to identify continuous improvement opportunities, program manage Enterprise offerings, and leverage the Voice of the Customer to drive global strategic solutions. About the team Inclusive Team Culture Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust. Work/Life Balance Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives. Mentorship \u0026 Career Growth Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Key job responsibilities Your responsibilities will include, but not limited to: Building close relationships with your customers to understand their business/operational needs and technical challenges. Delivering the Accounts and Billing section of the yearly Customer Support Strategy doc, defining appropriate S.M.A.R.T. goals on a monthly basis. Resolving high severity and visibility emerging issues such as executive escalations and AWS organization billing related matters. Advocating on behalf of the customers with Senior-level stakeholders to resolve immediate pain, drive continuous improvement initiatives, and pursue long-term solutions that enhance the Accounts and Billing experience. Driving accountability among all internal stakeholders contributing to the customers' financial health. About the team The AWS Customer Service team provides support to a wide range of external customers helping them understand the benefits and capabilities of the AWS's Cloud Computing Services. The Concierge team focuses on assisting customers with account and billing related inquiries, and interfaces with internal Amazon organizations to provide the perspective of the Voice of the Customer., Program management experience with ability to balance participation in multiple projects. SQL and/or another relational database experience. Knowledge or experience with Web Technologies and the Internet. Knowledge or experience in cloud-based computing and storage concepts. AWS Cloud Practitioner and/or Solutions Architect Certification..
18 Noviembre 2024 - - amazon.jobs San Jose

university_job":null,"updated_time - Bachelor's degree in BI, finance, engineering, statistics, computer science, mathematics, finance or equivalent quantitative field. - 3+ years of analyzing and interpreting data with Redshift, Oracle, NoSQL etc. experience. - Experience writing complex SQL queries. - Experience with data visualization using Tableau, Quicksight, or similar tools. - Ability to communicate effectively in English (written and spoken) within technical and business settings. , AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. Our team is seeking an innovative, insightful and result-oriented Business Intelligence Engineer (BIE) to join our Global Services Strategy and Operations (S\u0026O) organization. The S\u0026O organization is dedicated to working closely with the leadership team to formulate the medium to long term financial and strategic plans for AWS Customers across Global Services. We seek to increase efficiency and profitability by analyzing financial and operational results to better understand business performance and communicate results to senior leadership. This role supports two Global Services organizations: Go-to-Market/Business Development, and Sovereign Cloud. Including all internal business partners (Finance, Field Operations, Leadership, Product and Program management, etc) and external (Global Services Business Units: ProServe, Training and Certification, Support, Security, etc) stakeholders. Our data products help our customers make critical business decisions that impact revenue and pipeline generation across all industries. This role will build data products from scratch and will maintain these products once launched. Key job responsibilities As a BIE, part of your key responsibilities will be: Interface with stakeholders and business partners to gather data and metrics requirements, translate them into technical specifications and drive analytics projects. Develop reporting, analytics and decision support to enable the organization leaders and teams to create accountability and mechanisms for operational management. Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards, etc. to drive key business decisions. Think creatively - we want someone that will extract insights and provide business recommendations. Own and maintain on-going analytics tools, BI models and visualizations to increase visibility into key measures of business performance. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship \u0026 Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud., preferred_qualifications.
18 Noviembre 2024 - - amazon.jobs San Francisco De Heredia

Accounting Analyst, FOAA - 3+ years of transactional accounting field experience - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills - Bachelor's degree in finance, accounting or related field - Speak, write, and read fluently in English , Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company \u0026 to build a place where people can come to find and discover anything they might want to buy online. Amazon's Finance Operations, Accounting \u0026 Analysis (FOAA) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. FOAA is seeking an Accounting Analyst to support our Accounting team. The Accounting Analyst in this position will be responsible of month end closing activities for multiple accounts, preparation of monthly/quarterly/annually reconciliations, and balance sheet analysis. This position will be key in the support to Accounting Leadership in all aspects of financial accounting, reporting systems, procedures and policies. On controllership front, the Accounting Analyst will ensure all processes are compliance respective Accounting Standards. This position will also play an important role in promoting systems/process development within departments to ensure ongoing efficiency and control improvements. The successful candidate will have a strong desire to innovate processes and exceed expectations in a dynamic, fast-paced environment., - Knowledge of finance, accounting or related field focused on analytics.
18 Noviembre 2024 - - amazon.jobs Heredia

Risk Manager, Finance Operations Risk Governance Experience, Finance Operations Risk Governance Experience - BA/BS degree in Accounting, Finance, Business, Information Systems, or related field - 4+ years of experience in Finance, Audit, Operations, Risk Management, Compliance, Technology or related function , Amazon seeks a Risk Manager for its Finance Operations Risk Governance Experience (FORGE) team. FORGE provides controllership across Finance Operations through inspections (audits) of controls and processes. Finance Operations is a business service that is responsible for corporate procurement, accounts payable, payroll, accounts receivable, and global real estate \u0026 facilities. In this role, you will scope, plan, and execute a broad range of audits of Finance Operations controls and processes to drive a continuous controllership culture. Inspection areas can range from monthly balance sheet reconciliations, procurement, accounts payable, and receivables. You will collaborate with stakeholders to develop action items that address findings, prepare formal inspection reports, and present findings to senior leadership. Your subject matter expertise is critical to develop a strong working knowledge of Finance Operations' processes, current initiatives, and organizational changes impacting financial processes. This role requires strong leadership skills to influence others and/or self-serve in order to achieve critical inspection objectives. You will be expected to identify risks that impact Finance Operations and work with the appropriate owners to devise mitigation strategies. FORGE is looking for someone who can dive deep to understand Amazon's disparate and complex processes and related applications, can work through ambiguity, and can deliver results. Additionally, you may also participate in adhoc assignments as needed., - Audit, consulting, advisory, or related client service experience - Relevant certifications (e.g., CIA, CPA, CISA, CISSP) - Proven ability in understanding complex process flows and improving processes. - Proven ability to take ownership, self-motivate, and deliver results in highly ambiguous environments. - Ability to exercise sound judgement, problem solve, and make decisions in complex situations. Ability to think and innovate at scale. - Demonstrated ability to stay organized and meet deadlines while managing multiple priorities. - Candidate should be good in written and verbal communication skills, including executive level presentations..
14 Noviembre 2024 - - amazon.jobs San Jose

5 days - 13+ years of operational and/or retail management experience - 6+ years of team management experience - Experience using data to influence business decisions - Experience across the domain of risk management \u0026 fraud , At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Transaction Risk Management Services (TRMS) works to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the ill-intentioned. Through people and technology we manage risk across hundreds of services and multiple geographies, focus on our customers and scale through innovation. Our Investigation Specialists will always deliver on our service standards for our customers and with zero defects. We achieve this through a combination of automated and manual investigations of the buyers and sellers on our marketplace. We are looking for a self-driven Operations Manager to provide the overall management and direct leadership to an operation of 150-200 investigators in an organizational structure of multiple management levels based in San Jose, CR. This role has site level ownership for functional areas and high level of input and engagement on strategy. Is responsible for overseeing and developing employee performance, implementing, managing and reporting through metrics, service level agreements and key performance indicators. Furthermore, in this position you will own and have the unique opportunity to help define the toolsets, road-maps and processes to enable the TRMS mission for safe guarding Amazon's selling platform. The successful candidate should thrive in an environment which offers ambiguously defined problems, big challenges, and fast-paced changes. You will be expected to balance strategic thinking with detailed execution and solid cross-functional collaborative results-oriented work. Success for a team such as ours can be viewed in terms of the positive impact we drive to manage risk, and the quality of actionable data we provide to our customers. - Drive the strategy and TRMS vision for an operation of 150-200 investigators; make independent decisions with sound judgment to manage their teams to attain that vision - Facilitate understanding of broader organizational tenets and strategic goals for the business - Lead planning and execution of SLAs, capacity, and workflow plans for single /multiple functional areas in one or more sites - Organize team structure for multiple functional areas to ensure scalability for present and future volume needs - Identify opportunities and risks, dives deep, and work with internal and external teams to implement solutions - Define metrics, goals, and strategic direction across functional area(s) in support of overall group vision; identify the new metrics and tools that are needed - Implement best-in-class processes and practices for maintaining and exceeding productivity and quality service level agreements - Work with various Amazon internal teams (HR, Legal, Public Relations, Business teams, etc.) to provide operational support - Lead initiatives and champion projects within and outside of organization or region; influence key stakeholders to ensure that resources needed are prioritized to achieve quantifiable results, monitoring the effectiveness after project delivery - Innovate by driving continuous enhancements and operational efficiencies across all process areas - Manage multiple teams, lead and drive development and execution of various employee development initiatives at a site level and globally including different managerial levels, sites, or cross-location teams. - Create goal-setting, performance management, and retention strategies across multiple teams - Recognizes development needs within and across teams and builds plans to expand capabilities and provide growth opportunities for future Amazon leaders - Coach and develop managers to effectively develop their employees to meet the scalability needs of present and future organizations; maintain succession plans and support career development for teams - Identify trends in team performance and recommend/ implement change to constantly raise the performance levels in the team. - Build effective and responsive interpersonal relationships. Reporting staff members, colleagues and executives respect his or her ability to demonstrate caring, collaboration, respect, trust, and attentiveness. They depend on this manager to treat colleagues with dignity and respect, to keep his word, to exude integrity, and display dependability and character under even the most challenging occurrences and challenges. - Communicate effectively in person, print, and email. Listening and two-way feedback characterize interactions with others. The manager is also open to receiving feedback from colleagues and reporting staff. He avoids a defensive response and is willing to change his behavior when the feedback is on target. - Build the team and enable other staff to collaborate more effectively with each other. People feel as if they have become more - more effective, more creative, more productive - in the presence of a team builder. They are willing to sit down and problem solve when teamwork or team tasks are not on target and working effectively. Able to let employees know directly and candidly when they are impeding the team's progress. - Support the hiring strategy for teams and key functions; lead hiring plans and execution in partnership with HR for leadership and operational positions - Recruit top-quality talent; develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future Amazon leaders. - Create mechanisms to help onboard all new talent to organization; mentors others - Set and balance goals across team to optimize performance against department goals and employee development - Able to create an environment in which people experience positive morale and recognition and employees are motivated to work hard for the success of the business. Understand that she is the most significant factor in whether employees are happy at work. - Lead by example and set the pace via their expectations and behavior. They provide recognition when others do the same. - Ensure team culture consistently demonstrates alignment with leadership principles; visibly tie department decisions to Amazon's leadership principles and tenets Scope of Work - Metrics, by consistently leading their team to meet and exceed quality, productivity and service levels and targets. - People Development, by developing the performance levels, career and skills of their managers and their teams through continuous closure of performance feedback loops. Possess ability to recruit excellent team members into their team and company. - Process Improvement, by delivering significant business impacts and/ or contributions to the transaction risk management business through improvement to quality, productivity, or customer experience. Work with cross-functional and peer teams to deliver operational excellence. - Project Participation, by effectively participating in projects that involve multiple teams within TRMS business that are above and beyond the normal area of responsibility or expertise. Consistently demonstrate timely delivery of projects on roadmap to support the team and department vision. - Judgment and Discretion, by demonstrating the ability to manage sensitive customer information and maintain a high degree of confidentiality, exercise discretion in tactical and strategic decision making/problem solving and routinely report to management chain as required. Make decisions that reflect adequate judgement and involve partnering with other internal stakeholder/teams as appropriate and required. ., - 3+ years of managing medium to large size cross functional teams experience - Knowledge of and proficiency in Excel and SQL - Experience with Lean or Six Sigma analytical techniques.
14 Noviembre 2024 - - amazon.jobs Virtual