Trabajos de customer servicee en heredia Abril 2025

Customer service agent Presencial y remoto Hace 1 hora .
03 Febrero 2025 - T&TA de Centroamerica - cr.computrabajo.com Heredia, Heredia

Team Manager - ESP L4, Amazon Artificial General Intelligence (AGI) Bachelor Degree or advanced college education or experience in a Leadership or related position with management. 2+ years of demonstrated people management/ leadership role with 15-20 direct reports. Proficiency verbal and written communication skills in Spanish and English. Experience in understanding performance metrics and developing them to measure progress against key performance indicators. Creative and analytical problem solver. Microsoft Office proficiency and ability to pull data from numerous databases and perform analysis as needed. Organizational skills with exceptional follow through and attention to detail. Demonstrated adaptability to a constant and fast paced environment. Remarkable analytical, problem solving, logical reasoning and people skills. Excellent communication, strong organizational skills and very detail-oriented *Disposition to work on site as this role DOES NOT offers remote option.* , Join the Front-line of AI and Machine Learning! Are you passionate about shaping the future of artificial intelligence? Our innovative team is at the vanguard of machine learning technology, delivering high-quality data solutions that power the next generation of AI models. We're revolutionizing user experiences through advanced ML applications. We're looking for a forward-thinking Team Manager to lead our operations in Speech and Language Solutions. In this role, As Team Manager, you will be responsible for : Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality. Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis. Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities. Liaise with Program Management and other global operations team leads to manage risks \u0026 propose mitigation strategies. Track quality and utilization metrics File and track tickets, following up on blocks to productivity. Provide regular, formal \u0026 informal feedback to direct reports. Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean. Communicate effectively in Spanish and English. If you're ready to make a significant impact in the world of AI and lead a team on the front-line of speech and language technology, we want to hear from you. Join us in shaping the future of artificial intelligence!, Experience with process improvement/quality control tools and methods Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues Strong interest in hiring and developing people in their respective roles Leadership experience in coaching and performance management. Experience in managing process and operational escalations. Experience with aspects of speech and language technology. Fluency in Portuguese language is a plus. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
02 Enero 2025 - - amazon.jobs Heredia

Campaign \u0026 Creative Manager I , Amazon Advertising - 2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers , At Amazon Advertising, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it - across Amazon's ecosystem of mobile and desktop websites, proprietary devices, and Amazon Advertising. If you're interested in innovative advertising solutions with a relentless focus on the customer, you've come to the right place! Key job responsibilities · Project managing the execution of advertising campaigns with internal Design, AdOps, Quality Assurance and various account teams. · Manage the troubleshooting of issues as surfaced during the campaign life-cycle. · Dive deep on data to develop and manage process and product improvement projects with internal stakeholders to improve cross-vertical/cross-locale efficiencies. · Manage end-to-end campaigns for specific areas of business. · Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per standard operating procedures (SOP) and SLA. · Follow established SOPs, and invent and simplify when needed. · Meets business metrics and goals, i.e., and service level agreements (SLAs) production, and quality targets. · Maintains records of day-to-day work by updating trackers or workflow tools. A day in the life You will earn trust and foster frustration-free advertiser experiences through seamless project management of campaigns aimed at helping advertisers grow their business and marketing objectives while upholding our end customers' experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Campaign \u0026 Creative Managers provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. This means diving deep on campaign management workflow improvements, analyzing defects and developing programs to fix root causes, and developing scalable mechanisms to deliver results. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills. About the team This role may support various categories/verticals based upon the needs of the business. Campaign \u0026 Creative Managers (CCM's) work with advertisers, AEs, AMs, AdOps, Design, among other teams to ensure flawless campaign delivery., - Experience analyzing key open issues and resolution metrics for each of the managed accounts - Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
26 Diciembre 2024 - - amazon.jobs Heredia

Financial Analyst, FinOps AP Retail - Bachelor's degree or above in finance, accounting or related field - 3+ years of Accounts Receivable or Account Payable experience - 2+ years of applying key financial performance indicators (KPIs) to analyses experience - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills - Experience using data to influence business decisions - Languages required: Spanish, English and Portuguese , We are looking for an Financial Analyst to join our AP Retail Team focusing on invoice troubleshooting, payment inquires, high complex vendor accounts reconciliation, case monitoring, inboxes management, provide trainings to internal and external customers and drive AP process improvements. The ideal candidate thrives in a fast-paced environment, has excellent problem-solving and analytical skills and is always driving for solutions without compromising accuracy. The candidate needs to have excellent prioritization, communication and organization skills and is able to work as a team while keeping the highest levels of controllership and Customer Obsession As a Financial Analyst for AP Retail, you will dive deep into the system to understand accounts payable process, reconciliation and invoice data analysis and classification per business needs, in order to identify payable issues and root causes. You will play a key part in understanding, analyzing and improving the different reasons behind an invoice or payment failure and support to build a robust logic to identify areas of improvement as well as prevention. Key job responsibilities \tIdentify root causes for problems and leads initiatives to fix them, emphasizing follow-up, communicating opportunities, and agreeing on action plans. \tReconcile and monitor vendor accounts with high complexity to resolve account statement discrepancies. \tCase resolution according the KPIs to achieve the company goals \tWork closely with finance operations teams in different locations for timely transaction processing \tInvoice ingestion of exceptional cases \tSupport organizational/operational projects, - 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
24 Diciembre 2024 - - amazon.jobs Heredia

Jr Accounts Payable Analyst, FinOps AP Retail 1-3 years of experience in Shared Services or Accounts Payable Fluency in Spanish, English and Portuguese (verbal and written) Excellent written communication skills Proficiency in Microsoft Office suite (Outlook, Word, Excel) or equivalent productivity software , We are looking for an Accounts Payable Analyst to join our AP Retail Team focusing on invoice troubleshooting, payment inquires, mid to high complex vendor accounts reconciliation, case monitoring, tickets resolution, inboxes management. The ideal candidate thrives in a fast-paced environment, has excellent problem-solving and analytical skills and is always driving for solutions without compromising accuracy. The candidate needs to have excellent prioritization, communication and organization skills and is able to work as a team while keeping the highest levels of controllership and Customer Obsession As an Accounts Payable Analyst for AP Retail, you will dive deep into the system to understand accounts payable process, reconciliation and invoice data analysis and classification per business needs, in order to identify payable issues and root causes. You will play a key part in understanding, analyzing and improving the different reasons behind an invoice or payment failure and support to build a robust logic to identify areas of improvement as well as prevention Key job responsibilities \tIdentify root causes for problems and leads initiatives to fix them, emphasizing follow-up, communicating opportunities, and agreeing on action plans. \tReconcile and monitor vendor accounts with high complexity to resolve account statement discrepancies. \tCase resolution according the KPIs to achieve the company goals \tWork closely with finance operations teams in different locations for timely transaction processing \tInvoice ingestion of exceptional cases \tSupport organizational/operational projects, Current student or recently completed B.Com degree with Accounting specialization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
24 Diciembre 2024 - - amazon.jobs Heredia

Program Manager, FinOps PMO , PMO Global Delivery | Digital, Devices \u0026 Emerging - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams - Bachelor's degree , At Amazon we strive to be Earth's most customer-centric company. Our passion for invention leads us to continually pioneer and globalize new businesses and customer offerings. As a result, Amazon continues to grow and evolve across many different business lines. In supporting this growth and evolution, Amazon Finance Operations (FinOps) goal is to deliver seamless procure-to-pay, order-to-cash and payroll processes that enable geographic and market expansion across all Amazon's businesses, from Retail, Digital and Advertising through to AWS and Logistics, while ensuring regulatory and legal compliance. As part of this growth we now seek a Customer Obsessed, Results Driven Program Manager to join our expanding FinOps Program Management Office (PMO) in the North America region. Revolutionize Amazon's Global Businesses as a Program Management Solution Enabler. This is no ordinary Program Management role. At Amazon, you will have the unparalleled opportunity to drive complex, high-impact programs that touch every aspect of our diverse, fast-paced global operations. As a Program Manager, you will lead cross-functional teams to deliver large-scale business transformations from initiation to successful, high-quality, on-time launch. Leveraging your PMO Excellence proven ability to quickly grasp intricate challenges, you will devise innovative solutions that optimize people, processes, policies, and technology. You will apply your superior communication skills to persuasively champion your ideas and align stakeholders at all levels in our supportive, growth-minded culture. Are you ready to redefine what's possible in Program Management? Apply now and join the Amazon team driving the future of global technology and innovation. Amazon highly values diversity and has a number of initiatives in place to facilitate career opportunities and support individual career growth, including flexible working. There is a structured and supportive on-boarding environment to support new starters in getting up to speed quickly. Key job responsibilities \tDelivering complex, large scale programs and projects from initiation through delivery by leading cross-functional, geographically diverse project teams. \tUnderstanding the business requirements and then ensuring these can be implemented from a people, process, policy and technology perspective by working with Amazon's technical teams to effectively design, develop, test and launch scalable solutions that address customer needs while meeting our high controllership standards. \tEnsuring consistent and efficient execution of projects, adhering to Amazon's governance and project methodology frameworks, to deliver optimal, high-quality, scalable solutions. This includes effective communication of project progression to stakeholders across all levels of the organization. \tIdentifying and mitigating potential risks and obstacles by collaborating closely with business partners, key PMO Excellence stakeholders and team members. Ensuring Plan B's are always in place. \tContinually strengthening FinOps effectiveness with a relentless focus on identifying and delivering continuous improvement opportunities. Who are we looking for? We require someone who can apply structured and analytical thinking to solve problems, while motivating their project teams, through superior influencing and inter-personal skills, to resolve conflicts, drive cross-functional decision making and deliver results. About the team The successful candidate will bring a demonstrated ability to deliver large scale, complex business program implementations in fast-paced, deadline driven and virtual environments, ideally involving systems development and integration. Additionally, they will have a proven ability to learn quickly, distill complex scenarios into easily understandable synopses and communicate persuasively, in both written and oral form. Amazon highly values diversity and has a number of initiatives in place to facilitate career opportunities and support individual career growth, including flexible working. There is a structured and supportive on-boarding environment to support new starters in getting up to speed quickly., - 3+ years of driving end to end delivery, and communicating results to senior leadership experience - 3+ years of driving process improvements experience - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
19 Diciembre 2024 - - amazon.jobs Heredia

Accounts Receivable Sr. Financial Analyst - NAM, AWS NAM - 2+ years of finance experience - 2+ years of Accounts Receivable or Account Payable experience - 2+ years of applying key financial performance indicators (KPIs) to analyses experience - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills - Experience using data to influence business decisions - Experience in corporate finance including budgeting/planning, forecasting and reporting , · Full cycle of accounts receivable past due balances, including: research, analysis and calling customers to perform collection activities. · Reconciling AR account(s) to the general ledger · Managing and resolving invoice discrepancies to ensure timely and accurate receivables. · Managing internal and external Accounts receivable inquiries. · Maintain Customer relationships by responding timely and accurately to both internal (company) and external (customer directly) questions and requests for information. · Creating and implementing standard operating procedures and process workflows. · Collaborating with the Global Finance Operations team and internal business partners in the US, CA, LATAM and new Geo launches. · Timely publish report via weekly metrics and provide status updates on projects · Participate in operational excellence activities, analyze processes, recommend improvements and manage all internal controls on documents. Key job responsibilities . Responsible on following standard operating procedures (SOP) and process workflows. . Engage with different teams across multiple geographies in order to understand best practices and potentially replicate them. . Be a main POC across AR Team that enables proper conflict resolution and critical thinking. . Think Big by expediting delinquent balances resolution from assigned AR Portfolio as the same time of detecting root cause for main road blockers. . Constantly look for diverse angles and perspectives to mitigate operational risk but also deliver process optimization. A day in the life You will review your assigned AR accounts portfolio in order to resolve discrepancies as well as prioritize issues resolution by Deep Diving across common issues, unapplied payments, late payment trends, and other problems. You will Think Big by designing strategic plans that allow you to remove road blockers and be able to provide solutions to the main Top Offenders of your AR portfolio. Also, You will be able to determine the right moment when management support is required for critical and high risk accounts resolution. Emails, conference calls and meetings are expected as you resolve customer issues on daily basis. About the team We are the FinOps Accounts Receivable Team. Our operation covers several business units such as AWS and Non AWS. We partner with both internal and external customers located in across the globe to deliver a high quality E2E process. Our top mission is to partner with our customers to ensure a world wide service while maintaining a healthy and balanced portfolio . We offer extensive and unique experiences since we have a global model that empowers us to carry out our AR daily tasks under the best quality and efficiency standards., - 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
18 Diciembre 2024 - - amazon.jobs Heredia

Accounts Payable Analyst, FinOps AP Retail 1-3 years of experience in Shared Services or Accounts Payable Proficiency in Microsoft Office suite (Outlook, Word, Excel) or equivalent productivity software Excellent written communication skills Fluency in both Spanish and English (verbal and written) , We are looking for an Accounts Payable Analyst to join our AP Retail Team focusing on invoice troubleshooting, payment inquires, mid to high complex vendor accounts reconciliation, case monitoring, tickets resolution, inboxes management. The ideal candidate thrives in a fast-paced environment, has excellent problem-solving and analytical skills and is always driving for solutions without compromising accuracy. The candidate needs to have excellent prioritization, communication and organization skills and is able to work as a team while keeping the highest levels of controllership and Customer Obsession As an Accounts Payable Analyst for AP Retail, you will dive deep into the system to understand accounts payable process, reconciliation and invoice data analysis and classification per business needs, in order to identify payable issues and root causes. You will play a key part in understanding, analyzing and improving the different reasons behind an invoice or payment failure and support to build a robust logic to identify areas of improvement as well as prevention Key job responsibilities \tIdentify root causes for problems and leads initiatives to fix them, emphasizing follow-up, communicating opportunities, and agreeing on action plans. \tReconcile and monitor vendor accounts with high complexity to resolve account statement discrepancies. \tCase resolution according the KPIs to achieve the company goals \tWork closely with finance operations teams in different locations for timely transaction processing \tInvoice ingestion of exceptional cases \tSupport organizational/operational projects, Current student or recently completed B.Com degree with Accounting specialization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
18 Diciembre 2024 - - amazon.jobs Heredia

Jr Accounts Payable Analyst, FinOps Payments Team - 1-3 years of experience in Shared Services or Accounts Payable - Proficiency in Microsoft Office suite (Outlook, Word, Excel) or equivalent productivity software - Excellent written communication skills - Fluency in both Spanish and English (verbal and written) , We are looking for a Finance Specialist to join our Americas AP Payments Team focusing payments monitoring, manual wires execution, checks printing process, payment inquiries attendance, failed payments resolution. The ideal candidate thrives in a fast-paced environment, has excellent problem-solving and analytical skills and is always driving for solutions, without compromising accuracy. The candidate needs to have excellent prioritization, communication and organization skills and is able to work independently. As a Finance Specialist for Americas AP Payments, you will dive deep into the system to understand payments process, bank information and invoice data and classification per business needs, in order to identify payment issues and root causes. You will play a key part in understanding, analyzing and improving the different reasons behind a payment failure and support to build a robust logic to identify areas of improvement as well as prevention on future issues. Key job responsibilities Perform root cause analyses on vendor and invoice level. Identify, analyze and resolve issues related to payment failures, delays or variances. Support creating a robust detection process by improving the different input reports and look for ways to automate process steps. Support bank traces, payment inquiries investigations with data analyses and reporting. Contribute to metrics and reporting. Drive process standardization by documenting and auditing different process steps. Interaction with internal stakeholders, vendor managers, financial communication partners, business partners. Look for ways to automate processes. Support with analytical work (reports, queries, investigation on tools and system – how can we utilize other input). Execute audits, deep dives, and special projects in a timely manner while communicating recommendations and findings to management and other stakeholders. Conduct deep dives, walkthroughs and quality reviews of evidence to resolve complex problems. The role is based in Heredia, Costa Rica., - Current student or recently completed B.Com degree with Accounting specialization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
18 Diciembre 2024 - - amazon.jobs Heredia

Financial Analyst , GFS FP\u0026A - Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications , Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company \u0026 to build a place where people can come to find and discover anything they might want to buy online. Amazon's Finance (GFS) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. GFS is seeking a Financial Analyst to support our team. The successful candidate will perform promotions and Contra-COGS agreement review process meeting and exceeding our customers' expectations. The role will work with retail finance, central accounting and operations team globally. The financial analyst will be responsible to support the promotions and Contra-COGS agreement review processes across Amazon businesses for United States of America, Canada, Brazil and Mexico. The key goal for this role is to deliver robust and high accuracy in the promotions and contra-COGS agreement review work. The role will require an individual who has an eye for details and is good at communicating across functional teams. This role will also support reporting and MEC activities for Stores business. Business Responsibilities Perform daily operations, become the expert in reviewing C-COGS agreements and Promotions. Answer email to customer and communicate issues and/or areas for improvement to manager Ensure SLA is met, analyze and improve ongoing business results. Deliver productivity identifying opportunities to do things better. Ensure procedures are documented., - 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
17 Diciembre 2024 - - amazon.jobs Heredia