Trabajos de customer service en heredia Abril 2025

Customer service agent Presencial y remoto Hace 1 hora .
03 Febrero 2025 - T&TA de Centroamerica - cr.computrabajo.com Heredia, Heredia

Campaign \u0026 Creative Manager I , Amazon Advertising - 2+ years of sales or account management experience - 2+ years of digital advertising and client facing roles experience - Experience with Excel - Experience analyzing data and best practices to assess performance drivers , At Amazon Advertising, we sit at the intersection of advertising and eCommerce. With millions of customers visiting us every day to find, discover, and buy products, we believe that advertising, when done well, can enhance the value of the customer experience and generate a positive return on investment for our advertising partners. We strive to make advertising relevant so that customers welcome it - across Amazon's ecosystem of mobile and desktop websites, proprietary devices, and Amazon Advertising. If you're interested in innovative advertising solutions with a relentless focus on the customer, you've come to the right place! Key job responsibilities · Project managing the execution of advertising campaigns with internal Design, AdOps, Quality Assurance and various account teams. · Manage the troubleshooting of issues as surfaced during the campaign life-cycle. · Dive deep on data to develop and manage process and product improvement projects with internal stakeholders to improve cross-vertical/cross-locale efficiencies. · Manage end-to-end campaigns for specific areas of business. · Responsible for giving timely responses to stakeholders on related tasks with guidance, i.e., as per standard operating procedures (SOP) and SLA. · Follow established SOPs, and invent and simplify when needed. · Meets business metrics and goals, i.e., and service level agreements (SLAs) production, and quality targets. · Maintains records of day-to-day work by updating trackers or workflow tools. A day in the life You will earn trust and foster frustration-free advertiser experiences through seamless project management of campaigns aimed at helping advertisers grow their business and marketing objectives while upholding our end customers' experience. You will work with internal stakeholders to deliver results that matter to our advertisers for long-term growth. Campaign \u0026 Creative Managers provide efficient and accurate campaign management while identifying opportunities to continuously improve our workflows and implement best practices across teams. This means diving deep on campaign management workflow improvements, analyzing defects and developing programs to fix root causes, and developing scalable mechanisms to deliver results. The role provides a fast-paced environment that offers team members continual opportunities to learn, be curious and develop their skills. About the team This role may support various categories/verticals based upon the needs of the business. Campaign \u0026 Creative Managers (CCM's) work with advertisers, AEs, AMs, AdOps, Design, among other teams to ensure flawless campaign delivery., - Experience analyzing key open issues and resolution metrics for each of the managed accounts - Experience in relationship management within technology, start-ups, or SaaS Platforms Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
26 Diciembre 2024 - - amazon.jobs Heredia

Jr Accounts Payable Analyst, FinOps AP Retail 1-3 years of experience in Shared Services or Accounts Payable Fluency in Spanish, English and Portuguese (verbal and written) Excellent written communication skills Proficiency in Microsoft Office suite (Outlook, Word, Excel) or equivalent productivity software , We are looking for an Accounts Payable Analyst to join our AP Retail Team focusing on invoice troubleshooting, payment inquires, mid to high complex vendor accounts reconciliation, case monitoring, tickets resolution, inboxes management. The ideal candidate thrives in a fast-paced environment, has excellent problem-solving and analytical skills and is always driving for solutions without compromising accuracy. The candidate needs to have excellent prioritization, communication and organization skills and is able to work as a team while keeping the highest levels of controllership and Customer Obsession As an Accounts Payable Analyst for AP Retail, you will dive deep into the system to understand accounts payable process, reconciliation and invoice data analysis and classification per business needs, in order to identify payable issues and root causes. You will play a key part in understanding, analyzing and improving the different reasons behind an invoice or payment failure and support to build a robust logic to identify areas of improvement as well as prevention Key job responsibilities \tIdentify root causes for problems and leads initiatives to fix them, emphasizing follow-up, communicating opportunities, and agreeing on action plans. \tReconcile and monitor vendor accounts with high complexity to resolve account statement discrepancies. \tCase resolution according the KPIs to achieve the company goals \tWork closely with finance operations teams in different locations for timely transaction processing \tInvoice ingestion of exceptional cases \tSupport organizational/operational projects, Current student or recently completed B.Com degree with Accounting specialization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
24 Diciembre 2024 - - amazon.jobs Heredia

Accounts Receivable Sr. Financial Analyst - NAM, AWS NAM - 2+ years of finance experience - 2+ years of Accounts Receivable or Account Payable experience - 2+ years of applying key financial performance indicators (KPIs) to analyses experience - Knowledge of standard software including Excel, Access, Oracle, Essbase, SQL and VBA skills - Experience using data to influence business decisions - Experience in corporate finance including budgeting/planning, forecasting and reporting , · Full cycle of accounts receivable past due balances, including: research, analysis and calling customers to perform collection activities. · Reconciling AR account(s) to the general ledger · Managing and resolving invoice discrepancies to ensure timely and accurate receivables. · Managing internal and external Accounts receivable inquiries. · Maintain Customer relationships by responding timely and accurately to both internal (company) and external (customer directly) questions and requests for information. · Creating and implementing standard operating procedures and process workflows. · Collaborating with the Global Finance Operations team and internal business partners in the US, CA, LATAM and new Geo launches. · Timely publish report via weekly metrics and provide status updates on projects · Participate in operational excellence activities, analyze processes, recommend improvements and manage all internal controls on documents. Key job responsibilities . Responsible on following standard operating procedures (SOP) and process workflows. . Engage with different teams across multiple geographies in order to understand best practices and potentially replicate them. . Be a main POC across AR Team that enables proper conflict resolution and critical thinking. . Think Big by expediting delinquent balances resolution from assigned AR Portfolio as the same time of detecting root cause for main road blockers. . Constantly look for diverse angles and perspectives to mitigate operational risk but also deliver process optimization. A day in the life You will review your assigned AR accounts portfolio in order to resolve discrepancies as well as prioritize issues resolution by Deep Diving across common issues, unapplied payments, late payment trends, and other problems. You will Think Big by designing strategic plans that allow you to remove road blockers and be able to provide solutions to the main Top Offenders of your AR portfolio. Also, You will be able to determine the right moment when management support is required for critical and high risk accounts resolution. Emails, conference calls and meetings are expected as you resolve customer issues on daily basis. About the team We are the FinOps Accounts Receivable Team. Our operation covers several business units such as AWS and Non AWS. We partner with both internal and external customers located in across the globe to deliver a high quality E2E process. Our top mission is to partner with our customers to ensure a world wide service while maintaining a healthy and balanced portfolio . We offer extensive and unique experiences since we have a global model that empowers us to carry out our AR daily tasks under the best quality and efficiency standards., - 2+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
18 Diciembre 2024 - - amazon.jobs Heredia

Accounts Payable Analyst, FinOps AP Retail 1-3 years of experience in Shared Services or Accounts Payable Proficiency in Microsoft Office suite (Outlook, Word, Excel) or equivalent productivity software Excellent written communication skills Fluency in both Spanish and English (verbal and written) , We are looking for an Accounts Payable Analyst to join our AP Retail Team focusing on invoice troubleshooting, payment inquires, mid to high complex vendor accounts reconciliation, case monitoring, tickets resolution, inboxes management. The ideal candidate thrives in a fast-paced environment, has excellent problem-solving and analytical skills and is always driving for solutions without compromising accuracy. The candidate needs to have excellent prioritization, communication and organization skills and is able to work as a team while keeping the highest levels of controllership and Customer Obsession As an Accounts Payable Analyst for AP Retail, you will dive deep into the system to understand accounts payable process, reconciliation and invoice data analysis and classification per business needs, in order to identify payable issues and root causes. You will play a key part in understanding, analyzing and improving the different reasons behind an invoice or payment failure and support to build a robust logic to identify areas of improvement as well as prevention Key job responsibilities \tIdentify root causes for problems and leads initiatives to fix them, emphasizing follow-up, communicating opportunities, and agreeing on action plans. \tReconcile and monitor vendor accounts with high complexity to resolve account statement discrepancies. \tCase resolution according the KPIs to achieve the company goals \tWork closely with finance operations teams in different locations for timely transaction processing \tInvoice ingestion of exceptional cases \tSupport organizational/operational projects, Current student or recently completed B.Com degree with Accounting specialization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
18 Diciembre 2024 - - amazon.jobs Heredia

Jr Accounts Payable Analyst, FinOps Payments Team - 1-3 years of experience in Shared Services or Accounts Payable - Proficiency in Microsoft Office suite (Outlook, Word, Excel) or equivalent productivity software - Excellent written communication skills - Fluency in both Spanish and English (verbal and written) , We are looking for a Finance Specialist to join our Americas AP Payments Team focusing payments monitoring, manual wires execution, checks printing process, payment inquiries attendance, failed payments resolution. The ideal candidate thrives in a fast-paced environment, has excellent problem-solving and analytical skills and is always driving for solutions, without compromising accuracy. The candidate needs to have excellent prioritization, communication and organization skills and is able to work independently. As a Finance Specialist for Americas AP Payments, you will dive deep into the system to understand payments process, bank information and invoice data and classification per business needs, in order to identify payment issues and root causes. You will play a key part in understanding, analyzing and improving the different reasons behind a payment failure and support to build a robust logic to identify areas of improvement as well as prevention on future issues. Key job responsibilities Perform root cause analyses on vendor and invoice level. Identify, analyze and resolve issues related to payment failures, delays or variances. Support creating a robust detection process by improving the different input reports and look for ways to automate process steps. Support bank traces, payment inquiries investigations with data analyses and reporting. Contribute to metrics and reporting. Drive process standardization by documenting and auditing different process steps. Interaction with internal stakeholders, vendor managers, financial communication partners, business partners. Look for ways to automate processes. Support with analytical work (reports, queries, investigation on tools and system – how can we utilize other input). Execute audits, deep dives, and special projects in a timely manner while communicating recommendations and findings to management and other stakeholders. Conduct deep dives, walkthroughs and quality reviews of evidence to resolve complex problems. The role is based in Heredia, Costa Rica., - Current student or recently completed B.Com degree with Accounting specialization Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
18 Diciembre 2024 - - amazon.jobs Heredia

Financial Analyst , GFS FP\u0026A - Bachelor's degree in accounting and commerce (B. Com) - Knowledge of Excel at an advanced level - Experience with Microsoft Office products and applications , Amazon is a US-based multinational electronic commerce company headquartered in Seattle, Washington. Amazon.com started as an online bookstore, but soon diversified into many other categories, with a vision to be earth's most customer-centric company \u0026 to build a place where people can come to find and discover anything they might want to buy online. Amazon's Finance (GFS) team is a fast-paced, team-focused, dynamic environment and delivering great experiences for our customers is top priority. GFS is seeking a Financial Analyst to support our team. The successful candidate will perform promotions and Contra-COGS agreement review process meeting and exceeding our customers' expectations. The role will work with retail finance, central accounting and operations team globally. The financial analyst will be responsible to support the promotions and Contra-COGS agreement review processes across Amazon businesses for United States of America, Canada, Brazil and Mexico. The key goal for this role is to deliver robust and high accuracy in the promotions and contra-COGS agreement review work. The role will require an individual who has an eye for details and is good at communicating across functional teams. This role will also support reporting and MEC activities for Stores business. Business Responsibilities Perform daily operations, become the expert in reviewing C-COGS agreements and Promotions. Answer email to customer and communicate issues and/or areas for improvement to manager Ensure SLA is met, analyze and improve ongoing business results. Deliver productivity identifying opportunities to do things better. Ensure procedures are documented., - 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
17 Diciembre 2024 - - amazon.jobs Heredia

Risk Manager, Finance Operations Risk Governance Experience - BA/BS degree in Accounting, Finance, Business, Information Systems, or related field - 4+ years of experience in Finance, Audit, Operations, Risk Management, Compliance, Technology or related function , Amazon seeks a Risk Manager for its Finance Operations Risk Governance Experience (FORGE) team. FORGE provides controllership across Finance Operations through inspections (audits) of controls and processes. Finance Operations is a business service that is responsible for corporate procurement, accounts payable, payroll, accounts receivable, and global real estate \u0026 facilities. In this role, you will scope, plan, and execute audits of Finance Operations controls and processes related to monthly balance sheet reconciliations, to drive a continuous controllership culture. You may also support adhoc inspections related to procurement, accounts payable, receivables, or other Finance Operations processes. You will collaborate with stakeholders to develop action items that address findings, prepare formal inspection reports, and present findings to senior leadership. Your subject matter expertise is critical to develop a strong working knowledge of Finance Operations' processes, current initiatives, and organizational changes impacting financial processes. This role requires strong leadership skills to influence others and/or self-serve in order to achieve critical inspection objectives. You will be expected to identify risks that impact Finance Operations and work with the appropriate owners to devise mitigation strategies. FORGE is looking for someone who can dive deep to understand Amazon's disparate and complex processes and related applications, can work through ambiguity, and can deliver results. Additionally, you may also participate in adhoc assignments as needed., - Audit, consulting, advisory, or related client service experience - Relevant certifications (e.g., CIA, CPA, CISA, CISSP) - Proven ability in understanding complex process flows and improving processes. - Proven ability to take ownership, self-motivate, and deliver results in highly ambiguous environments. - Ability to exercise sound judgement, problem solve, and make decisions in complex situations. Ability to think and innovate at scale. - Demonstrated ability to stay organized and meet deadlines while managing multiple priorities. - Candidate should be good in written and verbal communication skills, including executive level presentations. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
13 Diciembre 2024 - - amazon.jobs Heredia

Central Ops Manager , Prime Video \tBachelor's degree \tDetail oriented analytical skills and proficiency in data analysis tools \tExcel Proficiency at an advanced level and SQL \tExperience working cross functionally with tech and non-tech teams \tExperience using data and metrics to drive improvements \tExperience implementing repeatable processes and driving automation or standardization \tAbility to influence cross functionally , Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at anytime and to rent or buy new release movies and TV box sets on the Prime Video Store. Prime Video is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic and global environment where innovating on behalf of our customers is at the heart of everything we do. As part of our commitment to enhancing the customer experience, the Central Operations team plays a crucial role in managing the operational performance and ensuring the seamless publishing of content from our studio partners and content distributors to our platform. We are seeking a Central Operations Manager to focus more on managing the assets post-successful ingestion from external partners and content distributors, emphasizing centralized post-ingestion assets management. The aim is to create a seamless and tech issue-free experience for the 'last mile' of content routing from our internal catalog to the customer-facing storefront. The successful candidate will be responsible for the timely and cost-effective publishing of source materials, driving publishing improvements, and developing key performance metrics. This role may work with executive-level leadership within the studio community, as well as cross-functional projects with internal and external stakeholders. Internal teams include partner ops management, content acquisition, vendor management, merchandising, engineering, content processing, legal, finance, and accounting teams. External teams vary based on partner and may include marketing, rights management, IT and engineering, and digital fulfilment operations teams. In addition to account management, the Central Operations Manager will own industry-leading content launches and expansion initiatives into new markets, and will conduct analysis to identify opportunities for process improvement and cost reduction. In essence, Central Operations Managers act as the general manager and own an end-to-end digital supply chain on Amazon. Key job responsibilities \tContent Publishing Operations: Defines and ensures Prime Video meets the highest standards for content publishing. This includes owning future-proofing the digital supply chain, setting specification requirement roadmaps, improving partner delivery experience, and delivering programs that drive innovation and efficiency, along with data analysis and visualization, to enhance the global customer experience. \tContent Management and Innovation: Oversee the centralized management of post-success ingestion assets, ensuring a seamless transition from our internal catalog to the customer-facing storefront. Innovate and improve the content delivery process by collaborating with internal and external teams. \tCross-Functional Team Coordination: Liaise with internal teams such as partner ops management, content acquisition, vendor management, merchandising, engineering, content processing, legal, finance, and accounting, as well as external partners including marketing, rights management, IT, and engineering teams. Align operational strategies and implement technological solutions to enhance the partner delivery experience. \tOperational Efficiency and Automation: Lead initiatives to develop automated solutions for operational efficiency, such as ticket auto-cut functions and bulk check tools. Regularly monitor and report on the health of various programs, providing updates and driving strategic planning for expansion. \tEmergency Response and Process Improvement: Act as a regional subject matter expert, ready for on-call duties and high-severity ticket support. Conduct analysis to identify opportunities for process improvement and cost reduction. A day in the life As a key member of the team, you will drive innovation in delivery and publishing capabilities by closely collaborating with the engineering and tech teams. You will define the digital supply chain roadmap, aligning multiple stakeholders, and then execute on those strategic goals. A critical part of this role will be designing streamlined workflow strategies to accelerate content delivery across various languages, formats, and platforms, while simplifying and eliminating redundant practices. You will also work to streamline business and technology solutions that strengthen our partnerships while advancing our service offerings. Throughout this, you will need to work effectively both within the team as well as cross-functionally with the Prime Video Catalog technology teams, Analytics, Product, and Partner management groups. About the team Our mission is to make available to Prime Video customers the largest and highest quality, and most enriched catalog of video content anywhere in the world. We aim to create a friction-free self-service delivery experience that meets the needs of all studio partners regardless of size, budget, location, language, or technical capability. By doing so, we remove distribution limitations and level the playing field across studios, so every title is available to every customer worldwide and the best content wins., \tExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization \tExperience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
11 Diciembre 2024 - - amazon.jobs Heredia

Content Reviewer, Amazon - Speak, write, and read fluently in English , Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad impressions and millions of clicks daily and are breaking fresh ground to create world-class products. We are highly motivated, collaborative and fun-loving with an entrepreneurial spirit and bias for action. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities. Our operations team is looking for highly motivated and talented candidates to participate in auditing/reviewing advertisements. The ideal candidate must demonstrate strong analytical \u0026 communication skills, attention to details, and a commitment to excellence. In addition, the candidate must be proficient in written and verbal English with strong interpersonal and problem solving skills. Key job responsibilities Key responsibilities include: As a Content Reviewer, you will work towards the review of advertisements from Amazon Dynamic advertising program. Key responsibilities include: Review and audit video advertisements/content and emails in American English Thoroughly check advertising content with careful consideration of given guidelines. Review feedback from customers. Work intuitively to identify and highlight any recommendations, improvements or inconsistencies in the data Troubleshooting issues related to advertisements Bachelor's degree and or 1 years professional experience - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications, - Bachelor's degree - Knowledge of Excel at an advanced level - 1+ years of operations experience Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
10 Diciembre 2024 - - amazon.jobs Heredia