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Trust \u0026 Safety Sr Assoc. (JP), Prime Video - Speak, write, and read fluently in Japanese - Speak, write, and read fluently in English - Experience with Excel - Speak, write, and read Japanese. N3 JLPT or above required. - Over 18+ old with national ID or permanent resident ID (Dimex). (Costa Rica) - High school degree and bachelor's degree or work experience in investigations, risk, incident, customer service or crisis analysis. - High attention to detail. - Avid fan of movies and tv series. , Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Prime Video Trust \u0026 Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Prime Video Trust \u0026 Safety team is on the front lines of enhancing the PV experience and protecting free speech in our ever-evolving digital world. As a Trust \u0026 Safety Specialist, you are responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on PV and ensuring customers can make informed viewing decisions by accurately assessing maturity ratings. With cutting edge tools and technology, you evaluate abuse trends and quality, and develop workflows and processes that maintain our quality / community guidelines. You review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. Disclaimer: To eliminate any doubt, this role involves reading, viewing, listening to and examining content to ensure it complies with guidelines. **Please note that in this role you will be exposed to sensitive, graphic content.** Key job responsibilities Key job responsibilities * Manage day-to-day Prime Video Trust \u0026 Safety Operations through content review and data labeling activities. * Influence \u0026 execute the compliance strategy and drive the operations roadmap with cross-functional teams and drive continuous improvement. * Gather, analyze and utilize relevant data to develop ways to improve the overall PV user experience. * Research and stay up to date on key trends and suspicious patterns across policy areas. * Participate in content calibrations. * Review of controversial, sometimes offensive video content in line with PV's community guidelines. * Be a compliance subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits. Internal Requirement: Employees must be in a permanent Level 3 position already to apply to this role. Validate with your current manager before applying to this position. We are not doing vacancy promotions., - Experience in content policy/moderations/ratings, anti-abuse, and reviewing online content. - Avid PV user preferred. - Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc. - Strategic thinker with strong analytical and creative problem-solving skills Self-starter, intellectually curious and creative individual comfortable operating in ambiguity - Excellent communication skills, open, collaborative and proven team player. - Experience working with global teams. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
31 Diciembre 2024 - - amazon.jobs
San Jose
Trust \u0026 Safety Sr Assoc. (BR), Prime Video - Speak, write, and read fluently in English - Experience with Excel - Speak, write, and read fluently in Portuguese - Over 18+ old with national ID or permanent resident ID (Dimex). (Costa Rica) - High school degree and bachelor's degree or work experience in investigations, risk, incident, customer service or crisis analysis. - High attention to detail. - Avid fan of movies and tv series. , Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Prime Video Trust \u0026 Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Prime Video Trust \u0026 Safety team is on the front lines of enhancing the PV experience and protecting free speech in our ever-evolving digital world. As a Trust \u0026 Safety Specialist, you are responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on PV and ensuring customers can make informed viewing decisions by accurately assessing maturity ratings. With cutting edge tools and technology, you evaluate abuse trends and quality, and develop workflows and processes that maintain our quality / community guidelines. You review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. Disclaimer: To eliminate any doubt, this role involves reading, viewing, listening to and examining content to ensure it complies with guidelines. **Please note that in this role you will be exposed to sensitive, graphic content.** Key job responsibilities Key job responsibilities * Manage day-to-day Prime Video Trust \u0026 Safety Operations through content review and data labeling activities. * Influence \u0026 execute the compliance strategy and drive the operations roadmap with cross-functional teams and drive continuous improvement. * Gather, analyze and utilize relevant data to develop ways to improve the overall PV user experience. * Research and stay up to date on key trends and suspicious patterns across policy areas. * Participate in content calibrations. * Review of controversial, sometimes offensive video content in line with PV's community guidelines. * Be a compliance subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits. Internal Requirement: Employees must be in a permanent Level 3 position already to apply to this role. Validate with your current manager before applying to this position. We are not doing vacancy promotions., - Experience in content policy/moderations/ratings, anti-abuse, and reviewing online content. - Avid PV user preferred. - Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc. - Strategic thinker with strong analytical and creative problem-solving skills Self-starter, intellectually curious and creative individual comfortable operating in ambiguity - Excellent communication skills, open, collaborative and proven team player. - Experience working with global teams. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
31 Diciembre 2024 - - amazon.jobs
San Jose
Operations Manager, T\u0026S, Prime Video Trust \u0026 Safety - 5+ years managing operations and using data and metrics to design strategies, identify and implement improvements - 5+ years of direct supervisory experience - 5+ years of management experience overseeing teams of 75+ employees - 5+ years working cross-functionally in various geographical regions and internationally - Experience engaging and influencing leadership and key stakeholders , Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Are you excited about launching content on Prime Video and holding key impact on helping our business scale? We are seeking an innovative and analytical Operations Manager to support the Prime Video Trust \u0026 Safety team and lead our Global Operations team. Prime Video Trust \u0026 Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children. This Operations Manager, Prime Video Trust \u0026 Safety role will lead a part of our Costa Rica operation supporting multiple Trust \u0026 Safety (T\u0026S) programs. In addition to continuously driving and improving the execution of this core mission, the Operations Manager will work closely with their cross-functional counterparts in engineering, product management, legal, PR, content operations, and executive teams to scale operations effectively and think big on improving the customer experience. A successful candidate will thrive in a fast-paced, ambiguous, and dynamic business environment, leveraging analytical expertise and resourcefulness to autonomously deliver successful results. Key job responsibilities - Supports and devises operational and business goals for the function that focuses on end-customer impact, productivity, accuracy, and quality. - Assists in establishing measurement, reporting and process excellence indicators for effective accomplishment of goals in core processes. Manages metric performance tactically and strategically. - Sets appropriate operational and people goals for the team at all levels and holds them accountable; Owns processes, staffing, metrics and business updates for the function. - Thinks long-term and establishes scalable/modular processes for easy adaptation to business scope changes. Assist in managing complex problems, decisions, and escalations. Mitigates long-term risks. Finds a path forward in difficult situations. Makes trade-offs: short vs. long-term needs. - Proactively identifies tool and system requirements that reduce operational defects; Ensures impact- and benefit-driven prioritization of process excellence projects. - Works with inter-functional teams to streamline processes. Identifies and drives process excellence along with Program and Tech teams. - Assists in defining operational requirements to support business launches and managing implementation through partnership with teams across engineering, product management, content acquisition, legal, PR, marketing, merchandising, design, and customer service. - Partners with Business teams to gather customer feedback/requirements, and develop headcount operational models, workforce planning and productivity mechanisms that scale with the business' growth in volume, complexity, and global geographic dispersion. - Manages, coaches, and develops a strong team of Operators, Ops Specialists, and Managers., - Master's degree or 7+ years of related professional experience - Experience managing global teams of 100+ specialized employees - Experience defining product/program roadmaps and requirements - Experience with digital video streaming and/or customer-facing user interfaces - Experience in Trust \u0026 Safety, content moderation/rating, data labeling, or other compliance fields Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
30 Diciembre 2024 - - amazon.jobs
San Jose
Prime Video Catalog Specialist, Prime Video Trust \u0026 Safety - Speak, write, and read fluently in English - Over 18+ old with national ID or permanent resident ID (Dimex). (Costa Rica) - High school degree and bachelor's degree or work experience in investigations, risk, Trust \u0026 Safety, incident or crisis analysis. - High attention to detail. - Avid fan of movies and tv series. - We are open to hiring candidates to work out of the following location: San Jose, Calle Blancos, CRI , Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Prime Video Trust \u0026 Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Prime Video Trust \u0026 Safety team is on the front lines of enhancing the PV experience and protecting free speech in our ever-evolving digital world. As a Trust \u0026 Safety Specialist, you are responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on PV and ensuring customers can make informed viewing decisions by accurately assessing maturity ratings. Using tools and technology, you evaluate abuse trends and quality, and develop workflows and processes that maintain our quality / community guidelines. You review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. Disclaimer: To eliminate any doubt, this role involves reading, viewing, listening to and examining content to ensure it complies with guidelines. **Please note that in this role you will be exposed to sensitive, graphic content.** Key job responsibilities * Manage day-to-day Prime Video Trust \u0026 Safety Operations through content review and data labeling activities. * Influence \u0026 execute the compliance strategy and drive the operations roadmap with cross-functional teams and drive continuous improvement. * Gather, analyze and utilize relevant data to develop ways to improve the overall PV user experience. * Research and stay up to date on key trends and suspicious patterns across policy areas. * Participate in content calibrations. * Review of controversial, sometimes offensive video content in line with PV's community guidelines. * Be a compliance subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits., - * Avid fan of movies and tv series - * Comfortable working in an ambiguous and fast paced environment. - * Experience in content policy, anti-abuse, and reviewing online content. - * Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc. - * Experience with SQL and spreadsheets a plus. - * Ability to critically evaluate and analyze large datasets. - * Self-starter, intellectually curious and creative individual comfortable operating in ambiguity. - * Experience working with global teams. - * Excellent communication skills, open, collaborative and proven team player. - * Strategic thinker with strong analytical and creative problem-solving skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
26 Diciembre 2024 - - amazon.jobs
San Jose
Sr. Associate, Compliance [S], Prime Video - Over 18+ old with Costa Rica national ID or permanent resident ID (Dimex) - High School Bachelor's Degree - English B2 proficiency (Read, Write \u0026 Speak) - High attention to detail - Avid fan of movies and tv series - We are open to hiring candidates to work out of the following location: San Jose, Calle Blancos, CRI - Technical Requirements: - A minimum of 10 mbps download and 2 mbps upload speed from a reliable internet provider - Must be directly connected to router/modem via Ethernet cable. Cannot use a wireless connection. , Prime Video is changing the way people watch movies and TV shows, with millions of titles available on-demand on Kindle, Fire TV, mobile devices, game consoles, Internet-connected TVs, and Blu-ray players. Prime Video Trust \u0026 Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children. Key job responsibilities \tManage day-to-day Prime Video Trust \u0026 Safety Operations through content review and data labeling activities. \tInfluence \u0026 execute the compliance strategy and drive the operations roadmap with cross-functional teams and drive continuous improvement. \tGather, analyze and utilize relevant data to develop ways to improve the overall PV user experience. \tResearch and stay up to date on key trends and suspicious patterns across policy areas. \tParticipate in content calibrations. \tReview of controversial, sometimes offensive video content in line with PV's community guidelines. \tBe a compliance subject matter expert for the company, and maintain expertise by regularly performing operational core work, handling escalations and quality audits. **Please note that in this role you will be exposed to sensitive, graphic content. ** A day in the life As a Trust \u0026 Safety Specialist, you are responsible for working with a global team of Policy, Program, Engineering, Legal and other teams to prevent violating content from appearing on PV and ensuring customers can make informed viewing decisions by accurately assessing maturity ratings. You will use tools and technology to evaluate abuse trends and quality, and develop workflows and processes that maintain our quality / community guidelines. You review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. About the team Whether understanding and solving their online content concerns, navigating within global legal frameworks, or enforcing worldwide policy, the Prime Video Trust \u0026 Safety team is on the front lines of enhancing the PV experience and protecting free speech in our ever-evolving digital world. The team you will be joining is based in Calle Blancos, San Jose., - Avid fan of movies and tv series - Work experience in investigations, risk, incident or crisis analysis. - Comfortable working in an ambiguous and fast paced environment. - Experience in content policy, anti-abuse, and reviewing online content. - Experience identifying abuse trends or working in news or policy with passion for international issues, including freedom of expression, online controversial content, misinformation etc. - Experience with SQL and spreadsheets a plus. - Ability to critically evaluate and analyze large datasets. - Self-starter, intellectually curious and creative individual comfortable operating in ambiguity. - Experience working with global teams. - Excellent communication skills, open, collaborative and proven team player. - Strategic thinker with strong analytical and creative problem-solving skills. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner..
24 Diciembre 2024 - - amazon.jobs
San Jose

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